Privacy Policy

Personal information we collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Phone number
• Postal or delivery address
• Information submitted through our contact and resource-request forms
• Details about the Bible, rosary or other resource you request
• Information concerning your circumstances or eligibility for free resources
• Details of a priest, parish, school or supporting organisation you provide
• Donation and transaction information
• Communications you send to us
• Technical information such as your IP address, browser, device type and website activity
• Any other information you voluntarily provide

Some information you provide may reveal religious beliefs or other sensitive personal circumstances. We only ask for this information where it is relevant to your request and you voluntarily provide it.

Do not submit another person’s personal information unless you have their permission or another lawful reason to do so.

Why we collect personal information

We may collect and use personal information to:

• Respond to enquiries
• Assess and process requests for free resources
• Arrange delivery or collection of approved resources
• Confirm eligibility and prevent misuse of our services
• Process donations and maintain appropriate records
• Provide requested updates or communications
• Manage volunteers, supporters and organisational relationships
• Improve our website, resources and services
• Protect our website against fraud, misuse and security threats
• Meet our legal, financial and regulatory obligations
• Handle complaints and disputes

We will not use sensitive information for direct marketing.

Forms and communications

Information entered into a website form is transmitted to us and may be stored within our website, hosting, form-management or email systems.

Submitting an enquiry or resource request does not automatically subscribe you to promotional emails. Where we offer an optional mailing list, we will seek consent before adding you.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or contacting us.

Cookies and analytics

Our website may use cookies and similar technologies that are necessary for website operation, security, form functionality and user preferences.

We may also use analytics tools to understand matters such as:

• Pages visited
• Approximate location based on IP address
• Time spent on the website
• Browser and device type
• How visitors arrive at and navigate the website

Where non-essential analytics or tracking tools are used, information about their operation and available choices will be provided through our cookie controls or notices.

You can restrict or delete cookies through your browser settings. Disabling essential cookies may affect website functionality.

Who receives personal information

We may disclose information only where reasonably necessary to:

• Website hosting, email, form-management, security and IT providers
• Payment processors and financial institutions
• Postal, courier or delivery providers
• Authorised volunteers, officers or service providers assisting with your request
• A priest, parish, school or supporting organisation where you have authorised contact or verification
• Professional advisers, insurers, auditors or regulators
• Government agencies or law-enforcement bodies where required or authorised by law

We do not sell personal information.

Service providers are given only the information reasonably required to perform their functions. Some providers may store or process information outside Australia. The countries involved depend on the providers and systems being used at the relevant time.

Storage, security and retention

Personal information may be stored in our website database, email accounts, cloud services, administrative records and secure physical records.

We take reasonable measures to protect information from loss, misuse, interference, unauthorised access, modification and disclosure. These measures may include access controls, passwords, software updates, secure connections, backups and limiting access to authorised persons.

No online system can be guaranteed to be completely secure.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain necessary organisational records or to meet legal obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

Accessing or correcting your information

You may contact us to request:

• Access to personal information we hold about you
• Correction of inaccurate or outdated information
• Withdrawal of consent where processing depends on consent
• Deletion of information that is no longer required

We may need to verify your identity before completing a request. Access or deletion may be limited where retaining or withholding information is required or authorised by law.

Children’s privacy

If a person under 18 submits personal information, we may request permission or involvement from a parent or guardian where appropriate, taking into account the person’s age, capacity and the nature of the information or request.

Parents and guardians may contact us regarding personal information submitted by a child in their care.

External websites

Our website may contain links to external websites. The Gratia Mission is not responsible for the privacy practices or content of websites operated by other organisations. You should review their privacy policies before providing personal information.

Privacy complaints

If you believe we have mishandled your personal information, contact us using the details below. Please describe your concern and provide enough information for us to investigate it.

We will acknowledge and assess the complaint and provide a response within a reasonable period.

If the Australian Privacy Act 1988 applies to the matter and you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this website with its latest revision date.

Contact details